Shipping policy
Shipping and Return Policy
At The Etching House, we are committed to ensuring that your experience with us is smooth and satisfactory from the moment you place your order to the time it arrives at your door. Below is our detailed shipping and return policy.
Shipping Policy
Processing Time
All orders are processed within 5-7 business days. Custom orders may take additional time depending on the complexity of the design, but we will always provide an estimated timeline during the consultation process.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options:
- Standard Shipping: Delivery within 5-10 business days after processing.
- Expedited Shipping: Delivery within 2-4 business days after processing.
Please note that delivery times may vary based on your location and the shipping provider.
International Shipping
We offer international shipping to most countries. International shipping rates and delivery times will be calculated at checkout. Any customs duties, taxes, or import fees are the responsibility of the customer and are not included in our shipping charges.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
Need Assistance?
If you have any questions regarding your order, shipping, or return status, feel free to reach out to our customer support team at theetchinghouseco@gmail.com We’re here to assist you!
The Etching House is dedicated to providing quality craftsmanship and ensuring customer satisfaction. Thank you for choosing us for your laser engraving, etching, and cutting needs!